Accessibility

Our commitment

Credit access already excludes people. A website that excludes them again is not acceptable, particularly for a product aimed at people the mainstream system has already turned away.

We build to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is the standard most commonly referenced in United States accessibility practice and in Department of Justice guidance on the Americans with Disabilities Act.

What is in place

• Text contrast meeting the 4.5:1 minimum for body text throughout, verified numerically rather than by eye.
• A logical heading structure on every page, with no skipped levels.
• Descriptive alternative text on every image.
• Visible focus indicators on all interactive elements, and full keyboard operation of menus, accordions and the eligibility checker.
• Interactive controls carrying appropriate ARIA state, including aria-expanded on every disclosure control.
• Reduced-motion support: animation is suppressed where the operating system requests it.
• Semantic landmarks and correctly associated form labels.

Known gaps

Listing what is not yet perfect is more useful than claiming flawless conformance, so here is the current state.

• Conformance is self-assessed. It has been verified programmatically and by inspection across every page, but not yet by an independent accessibility auditor or through structured testing with assistive-technology users. Both are planned.
• Third-party embeds. Where a page includes content served by another provider, we can influence but not directly control its accessibility. We raise issues with those providers and will replace a component that cannot be made conformant.
• PDF documents. Agreements and disclosures provided as PDFs are tagged for screen-reader use, but PDFs are inherently harder to navigate than a web page. An HTML version of any document is available on request at [email protected].

Telling us something is broken

If any part of this site prevents you from doing something, we want to know. A specific description — the page, what you were trying to do, and the assistive technology and browser you were using — lets us reproduce and fix it far faster.

We aim to acknowledge accessibility reports within two business days and to give a remediation date rather than an assurance.

If you cannot use the site at all

Nothing on this site is the only way to reach us. Every action available here — checking eligibility, applying, asking about an account, closing an account — can also be completed with a member of our team.

Write to [email protected] describing what you need to do, and we will complete it with you directly rather than directing you back to a page you cannot use. If email is not workable for you, say so and we will find a route that is.